1. Free National Shipping:
- We offer free shipping Australia wide for orders over $30.
2. Processing Time:
- Orders are typically processed and dispatched within 1-2 business days after payment confirmation.
3. Shipping Rates:
- Shipping rates are calculated based on the destination, shipping method selected, and the total weight of the order.
- Customers can view the applicable shipping rates before completing their purchase at the checkout.
4. Delivery Time:
- Delivery times may vary depending on the shipping method chosen and the destination address.
- Estimated delivery times will be provided during the checkout process and may vary based on factors beyond our control, such as customs clearance and local postal services.
5. Tracking Information:
- Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
- You can use the provided tracking number to monitor the status of your shipment and estimate the delivery date.
6. International Shipping:
- We offer international shipping to select countries. International orders may be subject to customs duties, taxes, and fees imposed by the destination country. Customers are responsible for any additional charges incurred.
7. Order Status and Support:
- Customers can check the status of their orders and track shipments through their account dashboard on our website.
- If you have any questions or need assistance regarding your order or shipping, please don't hesitate to contact us at info@pwrchew.com.au. We're here to help!
8. Shipping Restrictions:
- We may be unable to ship certain products to specific locations due to legal restrictions or shipping limitations. Please review our product listings and shipping information for any applicable restrictions.
9. Holiday Shipping:
- During peak seasons or holidays, there may be slight delays in processing and delivery times due to increased order volumes and/or carrier limitations. We appreciate your patience and understanding during these times.